In 2016 Telenet – Belgium’s second largest telco provider – found itself in a fast-changing Telecom world. Senior executives chartered a task force to embark on a six-month effort to review the changing landscape of how increased commoditization and digitization would impact how Telenet operated. This strategic review also included assessing core competencies and determining what areas to consider for more strategic outsourcing.

One area that came under scrutiny was how Telenet approached its network operations. Micha Berger, CTO of Telenet, clearly remembers the dilemma. “Field Services was considered a valuable asset for Telenet, but Telenet did not have the flexibility or company culture to grow this part of the business or to provide technicians the opportunity to expand their careers.” After the six months of soul searching one thing was clear: doing business the way it had always been done would no longer work. Telenet would need to transform and change how it worked so they could fund the additional investments needed to continue to lead the market and fuel its cycle of sustainable growth.
By the end of 2016, Telenet executives decided to go to market with a tender process to find a strategic partner that could help them transform their network operations. What started with a tender process with 14 potential suppliers ended in December 2017 with Telenet formally selecting Solutions 30 as their partner of choice with the goal to create a Vested agreement. The parties signed Belgium’s first Vested outsourcing agreement in July 2018.

By the end of 2021 Telenet and Solutions 30 had been working under a Vested model for just over three years with significant success. John Porter, the CEO of Telenet, is glad the parties took a path to a Vested partnership: “Putting together the partnership with Solutions 30 in 2018 is one of the best things we have done. The partnership enables Telenet to accelerate the delivery of differentiated customer value propositions and an outstanding user experience.” The below “performance pyramid” shares some high-level results.

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