Feedback is always necessary no matter the project or situation, but there’s an important and often overlooked next step: what happens after the feedback? This point is brought home in a recent Harvard Business Review article, “Feedback Without Measurement Won’t Do Any Good,” in which MIT Research Fellow and author Michael Schrage writes: “People understandably invest significant time and […]
measurement
Mean It When You Measure It
I often teach, talk and write about the 10 Ailments that can disrupt, derail or even destroy an outsource or business relationship—and many of these ailments relate either directly or indirectly to the foibles of measuring performance. A recent post by Paul Michelman on the HBR Blog Network stresses the necessity of getting the metrics […]
