I’m a fan of “maturity” assessments because they help organizations plot where they are relative to a set of criteria and other organization. While it might be frustrating that there is not “one” maturity model out there, I am ok with that as long as the goal of an organization is to improve by taking […]
CIO
CIO — April 2014
How to Negotiate a Collaborative Outsourcing Deal Interview with Kate Vitasek, published online by CIO on 25 April 2014. You say you want more from your IT outsourcing service provider, yet you fall back on the same old negotiating tactics. To find out how to develop a more collaborative relationship with service providers, CIO.com talked […]
Spend Outsourcing Time on Outcomes, Not SLAs
If you’ve been involved with outsourcing long enough, and if you’ve paid attention to the basic message of Vested Outsourcing, then then you probably know that service level agreements—SLAs—are somewhat lacking when it comes to forging collaborative and transformative relationships. That’s mainly because task-oriented SLAs generally are too one-sided in favor of the company outsourcing. […]
Vested Outsourcing Makes the Innovative Impulse Real
We all talk about the need for innovation to energize, grow and add continuous value to outsourcing relationships. Innovation is easier said than done however, and a recent article by Stephanie Overby in CIO magazine underscores this. A survey of European CIOs found that 67 percent of IT leaders rely on outsource providers to turn […]
