Next in the” Vitasek on Vested” series for SSON:

Don’t Fall into the Activity Trap

There are many “perverse incentives” in buyer-supplier relationships that can disrupt or even doom outsource relationships, but perhaps none of them are as perverse and downright dangerous as the one I call the Activity Trap…

Published online on 22 July 2014. Here’s the link: http://www.ssonetwork.com/business-process-outsourcing/articles/don-t-fall-into-the-activity-trap