Five Rules to Strategic Outsourcing

Cover story by Kate Vitasek in Reverse Logistics Magazine, Edition 98

All too often companies that outsource experience what University of Tennessee researchers call the Watermelon scorecard: SLAs (service level agreements) are green on the surface, but often neither the buying company nor the service provider are happy with the outsourcing relationship…

Here is the link: http://rlmagazine.com/edition98p10.php