Any Vested relationship flourishes best in a culture in which participants work together to ensure their mutual success. While many organizations boast that they have solid partnerships in place, the University of Tennessee’s experience and research has found that most organizations really want to enhance and push their own self-interest. This is often known as […]
5 Rules
Rule# 1 Focus on Outcomes, Not Transactions
Any Vested relationship flourishes best in a culture in which participants work together to ensure their mutual success. In essence, Vested buys desired outcomes, not individual transactions. The service provider is paid based on its ability to achieve the mutually agreed desired outcomes. Success in Vested requires engagement of Five Rules. Here we examine the […]
Rule# 2 Focus on the What, Not the How
Adopting the Vested business model does not change the nature of the work to be performed. At the operational level, lines of code must be written, bathrooms must be cleaned, orders must be fulfilled, repairs must be completed, calls must be answered, and meals must be cooked. What does change is the way that the outsourcing […]
Rule#3 Agree on Clearly Defined and Measurable Outcomes
Success in Vested Outsourcing requires engagement of five rules. Here we examine the third of those five rules: Agree on clearly defined and measurable outcomes.
Rule #4 Optimize Pricing Model Incentives
The fourth hallmark of a Vested Outsourcing partnership is a properly structured price model that incorporates incentives for the best cost and service trade-off.
Rule# 5 Governance Structure Should Provide Insight, not Merely Oversight
Any Vested relationship flourishes best in a culture in which participants work together to ensure their mutual success. In essence, Vested buys desired outcomes, not individual transactions. The service provider is paid based on its ability to achieve the mutually agreed desired outcomes. Success in Vested requires engagement of five rules. Here we examine the […]
