Dell’s story began with a belief and a passion: that everybody should have easy access to the best technology anywhere in the world. That was in 1984 in Michael Dell’s University of Texas dorm room. Today, Dell Technologies is instrumental in changing the digital landscape the world over. Dell is among the world’s leading technology […]
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Island Health – Hospitalists
Canada’s Vancouver Island Health Authority (Island Health) provides health care services through a network of hospitals, clinics, health units, community-based services, home support, and residential care centers for over 767,000 people throughout Vancouver Island and surrounding areas. Island Health pioneered in developing a Hospitalist service in British Columbia in 2000, establishing a small group of […]
Discovery Health
The healthcare market in South Africa – like most countries – is dynamic and evolving. Discovery Health launched what would become one of the most progressive insurance platforms for individuals and employers to fund medical treatment (called a Medical Scheme in South Africa). In 1998 South Africa passed the Medical Schemes Act to regulate the […]
Telecommunications – Technical Maintenance
The buying company is a key leader in telecommunications in Europe (referred to TelCo). TelCo began their Vested journey like most organizations: wanting to understand if making the shift to a highly collaborative Vested relationship is worth the effort. Today TelCo has five Vested agreements. TelCo’s Vested initiative started as a pilot to see if […]
Healthcare – Facilities Management
The buying company (HealthcareCo) is one of the world’s largest and most broadly based healthcare companies with products spanning both pharmaceutical and consumer products. The service provider (Supplier) is a global leader in quality-of-life services and is considered one of the top 25 employers in the world. Their relationship spans more than 25 years. In […]
Telenet and Solutions 30: Transforming Telecom Service Operations to Deliver Innovation
In 2016 Telenet – Belgium’s second largest telco provider – found itself in a fast-changing Telecom world. Senior executives chartered a task force to embark on a six-month effort to review the changing landscape of how increased commoditization and digitization would impact how Telenet operated. This strategic review also included assessing core competencies and determining […]
BP and JLL: Reimagining Real Estate and Facilities Management Outsourcing
Since its inception in 1908 the bp story has always been about transitions. bp’s purpose is reimagining energy with a big hairy audacious goal to help the world reach net zero emissions by 2050 and improve people’s lives. bp plans to get there by dramatically reducing carbon in bp’s operations and production facilities and by […]
The Rise of Outcome-based Management Approaches
“Outcome-based” has become a buzzword for business leaders. Jennifer Robison, senior editor for Gallup, summarized why in a recent article. The findings are similar to my work at the University of Tennessee in that managers who focus on outcomes have positive results for the business and its employees. But here is the punchline. Making the shift to an […]
When is it okay to lie?
That’s a sticky question, especially in 2022 business environments marked by mounting economic uncertainties, talent issues, and struggling post-pandemic supply chains. So, is the answer Never? Sometimes? It depends? “There’s a universe of ambiguity between outright fraud and the whole truth,” says John Paul Rollert in an article published in 2020. It’s ambiguous because while […]
SDCE and the Current State of Logistics
It could be a long time before we see a stable and undisrupted supply chain, but a new future is on the horizon,
