Dell’s story began with a belief and a passion: that everybody should have easy access to the best technology anywhere in the world. That was in 1984 in Michael Dell’s University of Texas dorm room. Today, Dell Technologies is instrumental in changing the digital landscape the world over. Dell is among the world’s leading technology […]
Island Health – Hospitalists
Canada’s Vancouver Island Health Authority (Island Health) provides health care services through a network of hospitals, clinics, health units, community-based services, home support, and residential care centers for over 767,000 people throughout Vancouver Island and surrounding areas. Island Health pioneered in developing a Hospitalist service in British Columbia in 2000, establishing a small group of […]
Discovery Health
The healthcare market in South Africa – like most countries – is dynamic and evolving. Discovery Health launched what would become one of the most progressive insurance platforms for individuals and employers to fund medical treatment (called a Medical Scheme in South Africa). In 1998 South Africa passed the Medical Schemes Act to regulate the […]
Telecommunications – Technical Maintenance
The buying company is a key leader in telecommunications in Europe (referred to TelCo). TelCo began their Vested journey like most organizations: wanting to understand if making the shift to a highly collaborative Vested relationship is worth the effort. Today TelCo has five Vested agreements. TelCo’s Vested initiative started as a pilot to see if […]
Telenet and Solutions 30: Transforming Telecom Service Operations to Deliver Innovation
In 2016 Telenet – Belgium’s second largest telco provider – found itself in a fast-changing Telecom world. Senior executives chartered a task force to embark on a six-month effort to review the changing landscape of how increased commoditization and digitization would impact how Telenet operated. This strategic review also included assessing core competencies and determining […]
Open Innovation and Knowing Too Much
There’s a somewhat perverse side to innovation that Andy Zynga has touched upon in a Harvard Business Review blog post. Zynga, CEO of NineSigma International, put it this way: “It is a profound irony that the more you know about a particular industry, and the more experience you gain in it, the more difficult it […]
Teaming and Innovation at GM
Mary Barra took the reins as General Motor’s new CEO last week, bringing the “teaming gene” to one of the more hierarchical and siloed major U.S. corporations. GM has been on my mind since mid-2012, when Randy Mott was installed as the company’s new chief information officer, followed quickly by his decision to move some […]
To Start 2014, Pick Three People and Three Books
As I thought about what to write about in my first blog of 2014 I kept coming back to something that the insightful Seth Godin wrote about last month. In a December 20th post, he suggested that if there is “one thing you could do that would transform how 2014 goes for you,” it would […]
