Vested: How P&G, McDonald’s, and Microsoft Are Redefining Winning in Business Relationships Kate Vitasek and Karl Manrodt, with Jeanne Kling. Palgrave Macmillan, $30 (240p) ISBN 978-0-230-34170-8 What’s the secret of successful companies? In this solid and thought-provoking book, consultant Vitasek (on the faculty at the University of Tennessee’s Center for Executive Education) and performance management […]
Incentives the Wright Way
In my Vested books and speaking engagements I frequently cite the Wright brothers’ first contract as a great and early example of a win-win, outcome-based incentive plan. The challenge with any outcome-based plan is to understand the business at hand, align the parties’ interests and then clearly define and measure the results. The Wright brothers’ […]
Parcel: Article on The Vested Way
The Vested Way- A Timely Lesson for Our Parcel Industry By Doug Kahl I just finished reading The Vested Way: How a “What’s In It for We” Mindset Revolutionizes Business Relationships by Kate Vitasek and Karl Manrodt. This invaluable e-book got me thinking about the current state of affairs in our parcel industry. The authors […]
On SSON: Vested-A Business Model for the 21st Century
From my latest article on the Shared Services & Outsourcing Network: In my last article I talked about the ailments and perverse incentives that can disrupt or destroy an outsourcing deal. I also briefly introduced our research at the University of Tennessee developed into a concept we have coined “Vested Outsourcing.” This article focuses on […]
Wells Fargo and Vested Ideas
Six leading outsourcing advisers have some interesting things to say about the current state of outsourcing, a good portion of them right in the Vested wheelhouse. Wells Fargo Securities recently issued its forecast for the outsourcing industry based on a conference call with outsourcing analysts at Alsbridge, Deloitte, Everest, HfS Research, KPMG and PwC. The […]
SIG Webinar on the Ten Ailments
For those who may have missed the May 22 SIG webinar on the Ten Ailments–or if you want to hear it again!–here’s the playback link. Many thanks to all the folks at SIG who made this this such a success.
Global Delivery Report, May 2012
A Step by Step Path to Vested Outsourcing Vested outsourcing replaces the often adversarial relationship between service provider and customer with a “win win” agreement in which both sides share the benefits achieved by outsourcing. In this case study, researcher and author Kate Vitasek explains the role time and trust play in developing a vested […]
Outsourcing is No Longer “Out There”
Even as outsourcing becomes more and more mainstream confusion remains about its relationship to offshoring says Deloitte, the highly regarded tax, audit and financial consulting firm, in its latest survey on the topic. “The outsourcing market continues to confuse outsourcing with offshoring,” Deloitte says. “Many respondents still see the two processes as inseparable – even […]
Collaborative Outsourcing and Trust: A New Tack for MSPs
Charles Weaver, CEO of the MSP Alliance, last month wrote about a common problem that managed service providers encounter with their internal IT departments—“inherent suspicions” about the real motives of an MSP. “For as long as I can remember,” he says, “MSPs have struggled with how to disarm the threat of internal IT departments and […]
Reveal Intentions to Gain Trust
There are a couple of sides to trust and fostering trust, one being management competence—both operationally and politically—and another being character. Linda A. Hill and Kent Lineback, authors of Being the Boss: The 3 Imperatives for Becoming a Great Leader (HBR Press, 2011), have written about the trust aspects of leadership for the HBR Blog Network. […]
